[1]
A. C. de A. Fronchetti, E. L. Montanha, E. R. Henrique, S. Gabriel Filho, and R. Bernardi Neto, “Knowing the Balanced Scorecard – BSC: premises for implementation of pointers of performance”, Rev. CESUMAR, vol. 10, no. 2, pp. 139–152, Jul. 2007.