CERTIFIED PROCESSES IN AGRO-INDUSTRIAL SYSTEMS: A STUDY ON THE SUSTAINABLE PRODUCTION OF CERTIFIED COFFEE
Abstract
The bases for the construction of a mature model for certified processes in agro-industrial system are forwarded. A mature model was developed for certified processes within the coffee agro-industrial system by means of an exploratory study in certified coffees. A research on process maturity and certificates in coffee culture was undertaken and a model was developed based on the conduct code UTZ Certified (2015), validated by experts in process management, coffee culture specialists and coffee culture managers. The contribution of current paper for agribusiness is centered on the maturity model established and on the proposed maturity cycle method which identifies the critical points of each specific firm. Recommendations for process improvement are thus possible.References
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