Avaliação do grau de satisfação de profissionais de saúde quanto à prescrição eletrônica em um hospital universitário

Maria Caroline Leão Pessoa; Mírian Brasil Magalhães de Oliveira; Eliana Brasil Alves; Karen Regina Carim da Costa Magalhães; Igor Rafael dos Santos Magalhães

doi:10.17765/2176-9206.2026v19e13486

Authors

Maria Caroline Leão Pessoa Universidade Federal do Amazonas https://orcid.org/0009-0009-9830-8348
Mírian Brasil Magalhães de Oliveira Universidade Federal do Amazonas https://orcid.org/0000-0002-2497-4622
Eliana Brasil Alves Universidade Federal do Amazonas https://orcid.org/0000-0001-9703-4829
Karen Regina Carim da Costa Magalhães Universidade Federal do Amazonas https://orcid.org/0009-0003-3784-563X
Igor Rafael dos Santos Magalhães Universidade Federal do Amazonas https://orcid.org/0000-0002-0651-696X

DOI:

https://doi.org/10.17765/2176-9206.2026v19e13486

Keywords:

Prescrição eletrônica, Satisfação do Usuário, Avaliação de Tecnologias de Saúde

Abstract

The objective was to evaluate the level of user satisfaction with electronic prescribing in a university hospital. This was a descriptive-analytical study whose target population consisted of users of the electronic prescribing system. A standardized questionnaire with closed-ended questions was used for data collection, and the Likert scale was employed as the assessment instrument. In total, 104 participants were included. Overall satisfaction with computerization was considered good. The lowest score was attributed to the training provided, while the highest score was assigned to the perceived quality of the system. There was no statistically significant difference in overall satisfaction among professional categories. It is recommended that the training program be reviewed to identify aspects that need improvement, thereby enhancing user adherence to the platform.

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Author Biographies

Maria Caroline Leão Pessoa, Universidade Federal do Amazonas

Pharmacist graduated from Universidade Federal do Amazonas (UFAM). I worked in the research group on Technology and Innovation in Development and Quality Control of Raw Materials and Pharmaceutical Dosage Forms, where I carried out a Scientific Initiation project in the area of cosmetology, focused on natural cosmetics. I have experience in projects in the clinical area and in food microbiology. Currently, I work in the pharmaceutical industry in the area of quality assurance.

Mírian Brasil Magalhães de Oliveira, Universidade Federal do Amazonas

Graduated in Chemistry from Universidade Estadual do Ceará (2007) and in Pharmacy from Universidade Federal do Ceará (2008). Master’s degree in Food Science and Technology from Universidade Federal do Ceará (2011). Specialist in Clinical Pharmacology and Pharmaceutical Prescription (2016). Specialist in Health Quality Management (2019). Professor of Bromatology at Instituto de Ensino Superior de Fortaleza (2012). Head of the Clinical Pharmacy Unit at Hospital Universitário Federal Getúlio Vargas in Manaus/AM (2016–2021). Clinical pharmacist and preceptor of the Multiprofessional Residency Program in Critical Patient Care at Universidade Federal do Amazonas at HUGV.

Eliana Brasil Alves, Universidade Federal do Amazonas

Graduated in Pharmacy from Universidade Federal do Amazonas – UFAM (1982), Specialist in Hospital Administration from Universidade de Ribeirão Preto – UNAERP (1986), Technical Proficiency in Laboratory Hematology – ABHH (1996), and Master’s degree in Health Sciences from Universidade Federal de São Paulo – UNIFESP/EPM (2006). At Fundação HEMOAM, she was the technical manager of the Laboratory of Cellular Markers, working in the diagnosis of hematological disorders using flow cytometry. She was Head of the Department of Clinical Analyses and Executive Director of Fundação de Apoio ao Hemoam Sangue Nativo. At Hospital Universitário Getúlio Vargas (HUGV) of Universidade Federal do Amazonas (UFAM), she worked in the Clinical Analyses Laboratory, was Risk Manager, Head of the Unit for Quality and Patient Safety Management, where she worked in the surveillance of health technologies (Pharmacovigilance, Technovigilance, and Hemovigilance), and Head of the Unit for Health Technology Innovation Management, where she worked in health technology assessment and clinical research. She is currently working in the Bacteriology Laboratory at HUGV.

Karen Regina Carim da Costa Magalhães, Universidade Federal do Amazonas

She holds a degree in Pharmacy with qualification in Clinical Analyses from Universidade Federal do Amazonas (2004), a master’s degree in Biosciences Applied to Pharmacy from Universidade de São Paulo (2006), and a PhD in Biosciences Applied to Pharmacy from Universidade de São Paulo (2009). She is currently an Associate Professor IV at Universidade Federal do Amazonas, where she teaches the following courses: Clinical Bacteriology, Basic Bacteriology, Bacteriological Diagnosis, and Biosafety. She is the leader of the Clinical and Applied Microbiology Research Group and the coordinator of the Clinical Bacteriology Laboratory (LABAC). She has experience in the field of Microbiology, with an emphasis on Clinical Microbiology, working mainly on the following topics: antimicrobial activity and hospital infection. She also develops activities with active methodologies for teaching microbiology.

Igor Rafael dos Santos Magalhães, Universidade Federal do Amazonas

Pharmacist with qualification in Clinical Analyses (2004) from Universidade Federal do Amazonas and Master’s degree (2006) and PhD (2009) in Toxicology from Universidade de São Paulo. He is currently an Associate Professor IV at the Faculdade de Ciências Farmacêuticas, Universidade Federal do Amazonas, Leader of the Toxicology Research Group, and Coordinator of the Laboratory of the Núcleo de Estudos em Farmacocinética (NePK) and the Laboratório Especial de Análises Toxicológicas (LEATox). He develops and supervises undergraduate and graduate projects in the following research areas: (i) preclinical pharmacokinetics of natural and synthetic bioactives; (ii) therapeutic drug monitoring; and (iii) development and validation of bioanalytical methods of interest in toxicological analyses.

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