Author Complaint Process
Procedures for Author Complaints
Before submitting their manuscripts, authors are advised to thoroughly read all guidelines and policies related to manuscript processing and publication available on the website.
How to file a complaint?
Authors have the right to file complaints and request explanations if they perceive any misconduct concerning applicable ethical policies and guidelines. Complaints can be submitted by sending a letter via email.
Categories of Complaint
An author or any other academic may file complaints related to any of the following issues:
- Plagiarism.
- Copyright infringement.
- Misrepresentation or falsification of research results.
- Violations of established research standards.
- Undisclosed conflicts of interest.
- Bias in the review process.
- Extraordinary delays in manuscript processing.
- Unsatisfactory peer review comments.
- Authorship issues.
Policies Related to Complaints
Once a complaint is received, an acknowledgment will be sent to the author, assuring that appropriate action will be taken within three business days, excluding the date of receipt of the complaint.
The investigation process will be initiated by the journal's management team under the instructions of the Editor-in-Chief. After the investigation is concluded, a meeting will be held to discuss the full report regarding the complaint. The final decision will be communicated to the complainant via the email used in the submission.
We consider complaints as an opportunity to improve our existing manuscript processing system. All complaints received are handled politely and promptly.
